Job Description

IT Network Support Specialist

Location: Columbia, SC (onsite)
Employment Type: Contract, six months with possible extension

About the Role

We're seeking a skilled IT Field Support Specialist to join a mid-sized, service-driven technical team supporting users across both central and remote locations. This role is ideal for someone who enjoys hands-on problem-solving, values strong internal customer relationships, and thrives in a collaborative, IT-centric environment.

You'll play a critical role in supporting the daily operations of end-user devices, network connectivity, and system access; helping ensure mission-critical services continue without disruption.

What You'll Do

• Provide technical support for desktop computers, laptops, printers, and mobile devices
• Troubleshoot endpoint, printer, network, and MDM (iPhone) issues, both onsite and remotely
• Manage tickets and document resolutions using an internal ticketing system
• Monitor for cybersecurity threats and respond to potential vulnerabilities
• Participate in inventory control and manage IT assets across various office sites
• Maintain and update Active Directory user accounts, group memberships, and SCCM configurations
• Assist in device setups, imaging, and new employee technology onboarding
• Collaborate with helpdesk personnel and provide Tier 2 support when needed
• Deliver documentation, user training, and weekly status updates to leadership

What You Bring

• Experience providing enterprise desktop support in a Windows 10/11 environment
• Ability to manage Active Directory objects and perform SCCM tasks
• Familiarity with group policy, Windows security settings, and network troubleshooting
• Strong interpersonal and communication skills (email, phone, and in-person)
• Ability to manage time effectively and work independently across multiple locations

Preferred Skills

• Familiarity with virtual environments, database, and storage systems
• Experience with Windows Server 2019, Microsoft 365, and VoIP technologies
• A proactive, self-motivated approach with a willingness to take ownership
• Certifications such as A+, Network+, Security+, or MCSA (Windows 10) are a plus

Education

• Bachelor's or Master's degree in Computer Science, Information Systems, or related field
  Equivalent work experience will also be considered

Pre-Employment Requirements

Candidates selected for this role must successfully complete the following:

• Background check (including 7-year criminal history)
• Drug screening (10-panel)
• Credit check
• Education verification
• Professional reference check
• E-Verify
• Cybervetting screening
• Confidentiality agreement

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